we are very sorry to read a review like this. All we wanted is to make you holiday even better, but it seems like you didn't really know about Motovun. Motovun is centuries old city and all the roads are from back then. There is nothing we can do on that point. The organisation today works that the roads are mostly for visitors to walk through the old city and enjoy. Just for apartments guests is possible to go with the car to help them with their bags.
On our AirBnb account is written that we renovate an old house and made our apartments inside, and when you book also says "App", there is no mentioning that is a private house. The picture is there to help you find the apartments.
We really wanted to be good hosts, and even if I wasn't there to welcome you, my staff in the the shop were, and our truffle shop is our check in actually.
Thank you for your coming and best regards.