BEWARE OF THIS OWNER - WILL MAKE YOU PAY EXTRA FOR SCRATCHES ON THE FLOOR THAT HAS BEEN THERE FROM BEFORE!
Ying was friendly when I first arrived at the property. But then during my stay she complained that I was too loud - I did not have music / computer on and never talked on the phone. She then said my shoes were too noisy - flat healed sandals. When I left she then complained I'd left scratches to her floor, but let me go. After I left she put a request for extra money through Airbnb, for the scratches - but I honestly did not scratch the flooring - it's been scratched from before I even arrived. In fact she referred to the scratched herself when I arrived and said to me previous customers have made those scratches. Yu can see that previous customers have also referred to the scratches in her reviews from before.
She provided pictures of scratches on the floor as 'proof' to Airbnb, but the pictures merely proves that scratches exist, but NOT that I have made them during my stay. She has hundreds of scratches, and on my departure she HERSELF acknowledge that most scratches are there from before my stay, but at the same time pointed out to a few scratches that she thinks I have made during my stay. To my amusement I am utterly surprised she cam make out a couple more scratches on a background of so many existing scratches and correctly identify them as new.
Another point to back myself up as not having made scratches on the floor is that, Ying believes I made scratched by my shoes, which she complained as being too loud from day one. As a result of her complaint, I tip toed around the house throughout my stay, in my flat sandals - I fail to see how either flat sandals with no pointy heels, or the fact that I tip toes, would make 1cm wide scratch marks on the floor.
I believe Ying's claims are utterly inappropriate. In fact I am very disappointed I have to spare the time and effort to explain myself in an unreasonable circumstance as such. If Ying would like me to make compensation, she will need to come up with more robust proof to demonstrate that the scratches she claims I have caused, have indeed been caused by me, during my stay there; and NOT just that there are scratches. Because if that is the case, then by the same logic she can pin any damage that has ever happened to the property, on any customer, with no proof of time-frame during which the damage occurred.