Thank you for your feedback always appreciated. The Townhouse Apartment yes, is on 2 floors and is ideal for families. Stairs are actually mentioned in listing and guests usually enjoy the space. My husband and I deep cleaned for 2 full days before you arrived for your one night so sorry if you found cobwebs and things weren't new.
Airbnb does already states there are stairs in the Modern Apartment. Our lovely Apartment is not cluttered, and contains all the kitchen and sitting room facilities you require for a 'short stay'. Its not meant to be large accommodation. If you want bigger then you must look for spacious which will cost you a lot more than you paid. If you had specific requests you should have said we have a cottage with a ground floor bedroom a few doors along which was available. Also you chose the bedroom on 2nd floor when there was actually a room on 1st floor you could have used which was nearer the bathroom. We work hard to make you feel comfortable. There were 3 heaters on ready for your arrival, plus a heated bathroom towel rail for your one nights stay. We made a huge effort to try and heat the flat for you coming explaining about heaters on your arrival. I think the ensuite best room sounded a better option for you. Next time discuss what you are after i.e. bathroom next to bedroom and we could have helped you more. This is a very economical Apartment and tea towels wont be new. We will replace some towels as always keen for feedback. Take care and thank you for staying.