Dear Danny Du Pain,
First thank you for taking the time to write a review. We learn from each review how to make things better.
We are saddened that you have had a bad experience as a guest in our home.
Our guests are provided with a room that has a private bathroom and a powerfull 80W ventilator.
We are going to ensure that the room next to the kitchen where you have stayed, will not have direct kitchen light at night. We will install new windows with screens and window coverings that can block any light.
The mattresses are covered by mattress protector that is made of water proof syntetic material, but the beds themselves comes with bedsheets and pillows .
All guests are provided with bed linens, towels, toilet paper and soap as indicated on the Airbnb site. As a result of your experience we now have learned that we should ask every guest few minutes after arrival "is everything ok?" and add "if there is anything you need, please let us know" , in order to prevent a situation like yours, where only after you left, we learned about your unpleasant experience.
The room listed on the Airbnb site is a room that only has a ventilator, it does not have air-conditioning, and yes, in Santa Marta it can be quite hot at most times.
The floor and wall in the room you have stayed in is old colored cement , and walls are in time for repaint. We are going to remodel and paint this room and ensure that it does not have an old/dirty look.
We are going to install new windows with screens in all rooms. We also plan to remodel/refresh other rooms, patio and hallways. You are always welcome to come back and see the change we did and stay with us.
Sorry again for the fact that you have had an unpleasant experience staying with us. We hope to continuely make things better for future guest to have a great experience when visiting the enchanting Santa Marta.
Have a great day.
Danny and Claudia.