I guess craig need to understand that its a house not a hotel.
* Location: clearly mentioned on the website about the location so guest should check it before booking, neways takanini is a part of south auckland.
* Cleaniness: we gave them a tour and they were happy about it and suddenly once we left they started complaining about it. I guess they were pissed off with the location but they should have checked in (Hidden by Airbnb) maps before booking.
* Towels: we provide only 2 towels for all our guest, we have hosted 8 guests now and none of them have complained. However i will take this as a review and will mentioned in our house information page that we provide only 2 towels and if any guest requires more than they can ask for it.
We came straight after the guest left and couldnt find any problems with the linen, we even asked airbnb to provide picture about the issue but guests never provided. About the fridge, since its a house and we have 3 shelf’s in it, we emptied 2 shelfs for the guest.
One suggestion for the guests, please try to be honest and not provide fake information about the house, YOU SHOULD ALWAYS USE (Hidden by Airbnb) MAPS AND THEN BOOK HOUSE. This house is in auckland only.