Sigh. I feel sad reading this review, although I am not surprised. This guest is one of those bitter people who are hard to please. I always ask for feedback from guests, and when I heard (on the last day) of Cathy's discontent we did all we could to address her concerns regarding the need to stick with the stated 11:00 check out time, etc.. Rather than spend more of my time responding to Cathy's list, I will say her poor communication made it difficult to help her. Cathy, I wish you and your next hapless hosts all the best.
Dear potential guests, please note Cathy's complaints are not echoed in any other review.
Best Regards, Tutu