Celine, in the historical center of Lisbon the bathrooms have some smell because of the river, it depends on the water level. About your complain of the transfer, we do not force anyone to book the offer of the transfer service. YOU decided to book it and we managed it for you, with our professional driver that was waiting for you at the airport arrival door. Since you booked the transfer we OFFERED you the early check in, but that you do not mention on your review!!!!! The driver gave you the keys so that you were not drop off in the Welcome Center and you did not need to wait till 3pm to enter the apartment. I still dont understand why you gave such a bad review in an apartment with river view, in the historical center, 2minutes from the castle because of the transfer that YOU decided to book and that with it you could enter earlier!!