Hello Frederic and family. First - Thank you for choosing to stay at the Borgo and, for taking time to express your experiences whilst at the villa - All of which is useful and helps us to improve our guests experience here.
We are . of course, very concerned that you considered the cottage - not 100% satisfactory upon arrival and can only apologise for this - as it is our intention that you and our other guests have only a good experience and an enjoyable holiday. As you mentioned, we immediately arranged for a cleaner to revisit the cottage and all was well thereafter.
I would add that this is a country property and that cobwebs and insects can enter the house despite regular cleaning. There are of course many benefits to living in the countryside - but we agree this is not in the top ten!
The property benefits from its lovely views of the valley and the bucolic scenery which surrounds it. The cottage and pool area both enhanced by these vistas. The road to the cottages is a community road and, (although not under our direct control) - we do spend time and effort making it best as possible. This year has been incredibly dry and unfortunately, the road has been affected - despite our concerted efforts.
Besides these issues, it was good to hear from you personally when I visited you that overall you and your family enjoyed your holiday here and your journeys through Tuscany,
Thank you again and we wish you good and safe travels.