Everyone whom has ever used this platform is aware you can't fake these reviews, not 80 of them,if that remotely was the case. Her exclamation on this point alone sets the stage for her personality and the rest of her review. To make it simple I'm copying and pasting my private global review of this client when we as host reviw a guest and the end end I give my opinion to this review: I dont know what to make out of this lady. As a host I would be very careful to recommend this lady to any guests. Here are my reasons; I gave it a lot of thought prior to dissemination of this info. However, her demand for over 200$ for what she felt was cleaning and inconvimience was exagerayed . i was returnung only 40$ and here is my resoning which is my perception of a pressure cooker and by no means her self candid portrait of an easy going great energy. Her biggest complain and apparently the reason why she wanted a couple of hundred dollars returned was her insistance i mistreated her prior to arrival as she burned my cell during Easter. I responded I was with family and it was an inappropiate time to request details of what was already delineated in details in the However, i said i would call back. she exclaimed this must be a scam. I responded with 71 plus reviews how can she say that. I prompted her if she was not comfortable, cancel and i would not exercise the petcentage penelaty. After initially speaking with her over the phone, i honestly wanted her to cancel. I felt this lady was going to be high maintenance of the highest degree. I was not wrong. Well apparently she felt offended claiming i yealled at her. I gaver the benefit of the doubt as i may have come across annoyed at her insistance i was a scam. Honestly, if you look at my reviews is not my personality but hey- its call the benefit of the doubt. She arrived. And the first 45 mins were an utter nightmare. I admit the cleaning lady did not thoroughly go over one of the bedrooms. For which i promptly called her to fix what she missed. I also made sure to scan the entire place for any mishaps while this group stood appoled as if was the end of the world. The room was tense with her energy. I made sure all was taken care of her immediate needs. Yes it can happen, a cleaning lady may have an offf moment.. But i reacted immediately to fix it.This was not good enough for her. She brought up that this was an inconvinience. Aggregating, She wanted me to tell her before she arrived where to go as to plan her itenearary accordingly. When guests arrives I prompt them where to go for local things to do. I do this as a couertesy not as a concierge service. She blamed me for her loss of time to not plan her itinerary accordingly prior to her arrival. Is there no such a thing as (Hidden by Airbnb) ? Don't travelers search the location prior to get their best time and things to do of the sorrounding area. Where in my ad do I say I will plan out your vacation? She insisted i inconvinienced her time by not addresing her prior arrival needs. Really? What does this sound to you like? She was appalled, according to her, the bathroom toilet was broken. Additionally, exclaiming was the toilet even cleaned? ! The chain to the valve had come undone and it needed to be latch back in, a 30 second moment. She and her husband said they fixed it. Spinning it off as if thus was an ardous requiringa plumbing call job. Keep in mind this was minutes after their arrival not giving me time to latch the chain on the hook of the valve!!. Claiming they do this all the time. I let that slide. She complaint about the art becoming undone. The art are expensive wall fixtures which the corners of each square were slightly becoming unglued. The ones you see in the add.How is this making her stayed awful? Please do tell me. I requested the day prior if we could change her to the next door unit were she ended residing, literally 20 feet away from the original unit. I explained i would be staying there as the unit had a water heater problem and knowingly was not placing her there. She saw the unit pictures and she agreed. You would think i was being thoughtful. She has claimed i live next door. I have 7 units as you can see in my profile, at this complex in addition to my own house and i do stay in any of them at any giving time. They are mine and if i want to lodge, give family or friends free lodging on any of them, I think I'm allow. Lol... However, That week I stayed there to mk sure the unit had all hicupps taken care off. On a side note, i stayed over 3 weeks as the premises are better than my own home. It looks and feels like a resort. She claimed one of my other guests had been moved and complaint. That same guests just gave me 5 stars. Humm??? I moved that client because she had a child . I gave her an upgrade closer to the pool.and the kiddy area playground. The policies in this gated community changed. I requested to please if asked, be so kind to state she is a Casa Plush client. I was not asking her to lie as my entire profile is under my corporate casa plush llc . she frowned on this. Really? I want to promote my corporate lodging business and i don't want to break on my community previleages new policies . she found this wrong after she said it was all goood and understood. This client picked on everything. I wanted her to enjoy and requested"let's start all over" at her arrival. . I took her for over 40 mins while drinking wine and tour the grounds while giving her all my possible knowledge of the sorroundings. Bottom line, This lady lodged on a private, lushed resort style gated communit, in a home lux style she or anyone could NOT remotely get for the price she payed. However, she called me after her stayed she wanted a couple of hundred of dollars. She again renegaded and reprising all we had spoken and thought resolved. Furthermore" she kept telling me how she felt she was scolded. I have taken this long to write this profile on this guest as i feel its necessary to be weary of this guest. This lady and her family genuinely seem like good people. However .i felt she is an overly entitled person whom will hold on to negativity and not let go of anything despite how one may want to try to make things better. Or worst not recognize the value or the scope of her entitlement thus propagating a never ending negative cycle. Conclusion; this guest will be problematic if the slightest thing does not agree with her. Things will happen. Things can go wrong. Its all a matter how they are immediately rectify that counts on how good of a business one is running. That was my review if her thus my conclusion to her review. I was giving her $40, half of the cleaning fee as stated i would refund some cleaning.. But when she demanded a couple of 200 $ plus and reprised what i thought was fixed but accentuating how she felt scolded prior to arriving i decided i will not buy my review. I'm. Sure if i had giving her the$200 she would had not written any review or rated me. Instead she gave 3 stars to a 5 star value stay out of spite for not getting what she wanted. She made that clear when she wrote me in a private message- "i thought you were calling me back" no i did not call you as i did not want to argue because you were not going to like the reason why i had settled to give you half of your cleaning fee. I rather tell my story and knew you would respond negatively. But you see these reviwes are real and i would had never bought my review from you by giving you the money you thought you were entitled for feeling you were scolded. This entire scenario gas been about this point. So sorry you not only not took my apologies for any misunderstanding you perceived and i repeatedly clarified but you had to go this far. But I'm also one to stand up for my believes.