Jose wasn't an honest guest. He only mentioned the negative things but left out how I accommodated his requests. My mistake was that I forgot to update the listing to reflect the absence of the TV in the living room. However, I fulfilled my words in the listing by purchasing a TV and put it in the living room, setup Xbox and Wii for the guest to use.
He mentioned I charged $25 a night for his guest to stay in his room and his guest had to sleep on the floor but didn't mention how I told him I don't expect guest of guest and was willing to go out of my comfort zone to allow his guest and his bedroom has a queen size bed that is good enough for 2 persons.
Because of Jose’ request, I asked my friend to let Jose use the living room whenever he needs it. Jose agreed with me about the living room sharing plan. He used it to play video games while my friend hanging out in the dining room. He asked me if it’s ok for him to bring the 55-inch TV into his bedroom. I didn’t allow that because it’s my property and should be set in the shared area and for shared use. I think Jose set too much expectation on using my TV to play video games. The TV and the living room is a shared area which Airbnb host can let guests use but guests should not expect to occupy and use it 100% of the time or any time they want.
The Wi-Fi worked well for me and other guests from his bedroom during their stays. It was his devices that have connection flaws. He bought the Wi-Fi extender and I accommodated by setting it up. He took the Wi-Fi extender with him after checking out.
When Jose mentioned he wants to bring a guest, I told Jose that I don’t expect guest of guest, neither want to take extra money for it, but if he wanted his guest to live in the room, I would welcome and had to charge an extra fee as listed. His male guest stayed only for two days so I think it won’t hurt to go out of my comfort zone to allow guest of guest. In addition, the bedroom has a queen-size bed that’s good enough for 2 persons. In short, it was Jose and his guest’s choice to sleep on the floor. I also mentioned it was completely Jose’s choice to bring his guest in my place or let his friend stay elsewhere. He made his choice and now complain about it.
I maintained good communication with Jose. When he has a package, he texted me and I get it from either leasing office or mailbox same day or within 24 hours. There were quite a few packages during his 3-month stay. I didn’t expect a guest to have that many packages but always try my best to accommodate without complaining.
Because of my work, I have to travel. However, when my travel, I always plan accordingly to accommodate guest check-in and check-out times. I booked my travels to come back Wednesday 12/14 to check Jose out on Thursday, 12/15 (according to his reservation) and get him any package he might have. However, he didn’t tell me he changed his flight to Wednesday early morning, which mean I couldn’t come back in time to check him out and had to ask my friend to help at 7 am. My friend was kind enough to help him carried all the big and heavy luggage to the front gate in the cold weather.
Jose mentioned in his review that "he left a day early and got kicked out at 7 am on the day he fully paid". My friend has to get to work at 8 am and 7 am is the latest time she can hang around to check him out (get the key and lock the door). Things would be had been better if Jose lets me know his flight change so I can plan my travel, come back in time to check him out, and deliver his package so he won’t have to pay $10 shipping fee. It was due to his lack of communication.
Before my travel, I always check to see if Jose has any package and deliver to him so he won’t have to wait long. Jose had a package delivered to my locked mailbox which I don’t let guests have access for an obvious reason. When he texted me, I was already out of town and the package was delivered days after my depart flight. I tried to accommodate to asking on-site staffs to open the mailbox so he can get his package. However, the plan didn’t work out because the staffs don’t have the proper key. With my travel plan and his original check-out date, I would be able to come back in time to give him the package. However, he didn’t inform me of his flight changed to one day earlier than planned. Therefore, Jose should be responsible for paying the shipping fee. I shipped the package to him on the same day, as soon as I returned.
Jose wasn't a clean guest. In my Airbnb listing, I mentioned no cooking is allowed, only heating food using microwave or oven is allowed. However, because of Jose’s stay is long and he promised to clean up after himself, I agree. Jose didn’t do good on keeping things clean. I were on travel a couple times during his stay, cleaned up everything before I left. When I come back, trash bin is full of all his stuff, the kitchen is dirty, stovetop with panko from Jose’s chicken meals, foldable table (where he ate) with sauce. Because of that, my place starts to attract ants which never happened to me before. I spent half a day cleaning up after he left. In my Airbnb listing, I literally said: “Long-term guests are also responsible for cleaning up after themselves and laundering their own linens and bedding”. I provided him one trash bin in the bedroom and one in the bathroom, and showed him where the trash dumpster so he could take out his own trash. However, I ended up taking out his trash all the time because he dumped his used bottles and trash in my kitchen trash bin.