Rita, I am sorry you that you feel that way. You received 2 text messages which are saved by airbnb about check out procedures. This is clearly not hounding. I always ask my guests to text me when they arrive which you did NOT do. I had to contact you. The real issue here is that you rented my home for OTHER people and did not actually stay at my home as you are local resident. I was unable to contact the actual guests as the app. works with the person who paid and made the reservation. I did not know their names, ages, or credit worthiness. Airbnb did not have that information either. I am sure that you were concerned about the guests because you were not actually staying their yourself. I allowed this as you told me it was family or wedding party guests. I actually should have cancelled your reservation and notified Airbnb as you are not supposed to rent for other people and hand off the key. There was plenty of time for you to cancel with a full refund if you thought it was too expensive. I have always had a cleaning fee and my guests have never once complained about check out procedures and the expectations. The rates are clearly posted on the airbnb site. I asked you to do a walk through before 11 am as check out is at 11 am because you did NOT actually stay on site. I felt that I was more than accommodating. I am aware that your daughter's wedding was one block from my home and it was a perfect location. I am sure that the other 5 Airbnbs in which you stayed did not ask for a walk through because you actually stayed there. I wish you and your family the best as I did in our saved text messages. The owner has the right to inquire about missing items. I did inquire and when you said your guests did not know about the missing coasters, I said "ok". I did not request that you replace them or charge you. In addition, one of your guests used a 4th bedroom (converted attic) as one guest wanted their own room. This was perfectly fine and I was glad I could accommodate them. Your reserved for 6 people and told me later that you only actually had 5. This means you didn't know exactly who would be staying there or you had a NO-SHOW which is out of my control. You used 4 bedrooms which was fine. If you knew who was staying in advance, you could have changed your reservation and paid less. I gave my phone number as well as the airbnb app and I am very surprised honestly at your post. I will notify Airbnb that you post and concerns have been created due to the fact that you rented for other people and had to monitor the rental as it was tied to your credit card. As far as a "money grab" comment, I received $408.37 for a two night rental for 6 people. Four bedrooms were used. I provided coffee, breakfast items, cable tv and internet. The $408.37 included the cleaning fee. This is $204.19 per night and $34 per person. It is impossible to stay at hotel for that rate for 6 people and to be located one block from the wedding venue. Airbnb charges their own administrative fees. Again, I wish you and your daughter only the best and need to clarify your comments for my past and future guests as I have "Superhost " rating created by all my guests. I will ask Airbnb to document that you rented a property for other individuals and did not actually stay on site and to alert other hosts.