Hi Cecilia, thank you for your honest feedback as it will be very useful in improving our listing and overall quality. We are sorry that you thought the location was misleading however we do believe that the photos and the photo descriptions were quite accurate . We notice that you were under the impression that the tall building from the photos was the property you would be staying at however, the photo description states ‘View of the shard from the living room window’, which is not misleading. Hopefully you can understand that we didn't want to give away the exact location for security reasons. We are also sorry about the heat and due to the unexpected heatwave, we do provide fans to guests on request and would have been happy to do so for you, since having an A/C on any UK property is rare. We will make sure to look into the problems with the maintenance so it does not affect future guests. We profusely apologise about the neighbours but we ultimately have no control over this and only the property itself. However, we can assure you that this area is quite safe and we have not had any external incident occur here with other guests. Once again, we are sorry about these issues and hope that you had a good time visiting London.