To have disappointed guests is always something that makes a host sad.
However, as I respect and take into account your review and - harsh- criticism, I need to set the record straight for the sake of upcoming guests.
My side of the story if you wish.
Let me elaborate.
There are 5 bedrooms. Kids rooms, or 2 of the 3 bedrooms upstairs if you prefer, are connecting but that doesn't mean it is one bedroom. This is simple and basic architect knowledge and rules. It has got its own walls and door, it is a bedroom.
Regarding pic. 34 and the ''definitely fake comments''. There is no photoshop or any other magic trick happening there. Yes, those are 2 beds. One of the two is a folding one so in your case and your total number of guests, you didn't need it, so it was folded below the other bed. So after all, the comments are not fake.
Regarding your comment about the place not being fit for 10 people, I refer you to the so many reviews regarding that. The villa can COMFORTABLY sleep 10 people and an extra 2 on the big enough sofas. I believe you made that comment out of anger as others also, not bothering to ask or look closely.
Continuing to your comment about the pics that lie. Well guess what again. The pics don't lie and even your comment is inconsistent. All 4 pics are from the same bedroom. Only 1 is with different sheets. The rest is the same. Just different angles. I struggle to see what the problem is with actually providing an extra picture with how the bedroom looks.
Now as for the description regarding the floor downstairs and the ''useless kitchen''. Again, I struggle to understand why you would make such a comment regarding the kitchen downstairs. If you don't mention anything broken or not working, how is a FULLY equipped kitchen ''useless''? Just because you didn't use it, certainly doesn't make it useless. Also this is a villa that has 2 out of 3 floors with fully equipped kitchens, so the math is easy. And I am sure people understand, that the math doesn't show that this situation is ''useless''.
As for the -1 floor. I don't really know what your experience is with warm countries. Most of the properties here in Halkidiki and Greece were built with a -1 floor and people and guests actually love it as the temperature there is always cooler and during warm summer nights it is absolute heaven to sleep there. It is also quieter. I don't see the problem with that.
Now as for pic. 31. Again. It is actual, as you call it. It is true. No magic here either. However, I don't see again the problem with that. We have parking space FOR UP TO 6 cars. No lying, no magic, no photoshop. Again. Description is accurate. Pic is actual.
Problems with power and hot water are as I read them general comments, with no specific details, so I am guessing you wrote this just to write it.
I don't understand what you mean by ''hob''. Tv does work. Everything works just fine.
Lastly, about cleaning. I saw on your private comments that you wrote that the villa was clean when you checked in but you wanted daily cleaning so that was your issue. You called me about that and I will explain again, as on the phone also you told me you didn't know how it worked. Airbnb doesn't work like hotels do. You take over someone's property and its responsibilities. I offered to help by arranging extra cleaning but you declined.
All in all, I am certain you confused how airbnb works and you thought it is the same as a hotel. It is not. There is no room service. No daily cleaning. And if 3 families like yours with 4 kids chose a hotel over a fully equipped villa, the price would be different. Higher. Way higher.
You didn't bother mentioning any of these to me personally. Ask for help, ask for anything at all.
The villa, and me personally, have so many reviews to speak for the amazing work that we do, that I don't really need to add anything else. But I owe the truth to the dear guests that visited or are about to visit. For which guests we struggle and run day and night to make their stays the best possible.