Doug and I are sorry you had such a disappointing experience in our home last weekend. When we talked the day you arrived, we had a discussion about the coffee pot and that it was a Keurig style. I have since went out and bought a nice, brew style coffee maker for future guests to use. As far as shampoo, I am not sure why you thought we would be providing your family with shampoo, as it is not a hotel. We will make sure in the future the Kleenex and soap are plentiful for our guests. As far as location, no, we are not on a wooded super quiet street, but then our page never stated that we were. We are directly across the street from a nice resort and a very quiet B and B and our neighbors are pleasant and quiet. It is a busier street but also very social in the summertime as many people walk the roads back and forth to the beach. I would like to address your bug comment. Southwest Michigan, as I told you, is having a late summer and early fall stink bug issue. (Stink bugs don't stink for anyone curiously reading this response) We were up there the weekend before you arrived and yes, there are increased amounts of them. I spoke with other hosts in our area after reading your review and everyone is having this issue. Not once have I ever seen an ant in our house, unless my kids left the front door open. (same with the earwigs) Given the fact that the house is not lived in full time, I do expect to see bugs sometimes in the basement. Never in three years of owning this house have we ever had any type of infestation. Hopefully in the future you can find a property or a hotel that meets your needs.