Thanks for your feedback Mark,
It is standard procedure to contact the guest to ensure they are who they say they are, we can’t always check the guest in. Hence asking for the ID and proof of address. This is usually done in advance of the day of arrival, but in your case it was on the morning of arrival.
With regards to the issue with the heating, I received a text message at 8pm on Saturday stating there was no hot water, no phone call, I then sent a quick video as the water pressure had simply dropped, and was extremely easy to resolve once I realised the issue, and all was resolved with by just after 10pm, if I’d have received a call this would have been resolved much quicker as texts are sometimes missed.
With regard the parking this is off road parking and we have had transit vans parked there on numerous occasions so adequate room to park.
I’m glad you enjoyed our place and hope to have you back again soon. Thanks