Hi Mohamed. I am extremely sorry to hear that you and your mother were not satisfied.
It was to my understanding that if there were any problems, Jeya our house keeper was to be contacted and if she could not resolve the issue to contact me. I got no response to my email from you about the TV on Friday. With regards to the Wifi and fridge, I received your message late on Sunday (bearing in mind that you had not responded about the TV, so thought it was working), and responded immediately stating if Jeya is unable to assist to contact me. I did not receive a response and assumed everything was ok and Jeya had sorted it. I understand that due to poor wifi connection, you may not have received my emails of sharing you concern.
Following your review,I have taken your experience very seriously. I have stopped all bookings until Late April to ensure everything is in working order and updated where possible. We appreciate your feedback. This is the first time that the electrical equipment has failed all at once and sorry that you had to experience this. It also does not help that I live in the UK, therefore issues may not be resolved as quickly as one would expect as we are 4 hours behind Mauritius. Bearing this in mind, I can learn only to put measures in place to ensure our guests experience as little inconvenience as possible.
Despite your negative feedback, I appreciate your honesty and I hope you accept my sincere apologies.