We apologize about the bath towels, although, it sounds really strange since we always ensure that they are replaced with clean ones after every single guests, even if they just plan to stay in for only one night.
Regarding the mattresses, we chose a type of mattress that would be neither too soft or too hard. Unfortunately, we cannot please everyone's preferences in mattress material, and if it was too soft for your liking, you could have always used the two sofa beds available.
Personally, I don't think that the cooking oil is a big deal, especially because we provide basic essentials such as coffee, sugar, salt, tea, pots and pans. But we will consider it.
We believe your expectations are too demanding, keep in mind that we are just a family trying to share our space to help others save some money. Not a hotel chain.
Lastly, we kindly encourage you to pay more attention to the number of guests you are bringing in because on the last night that you guys were staying, there were two extra guests that you failed to notify us about until we noticed and had to tell you and Airbnb about that.
Have a nice day,
-Richard and Doris