Dear Mrs Zammarchi
Thank you for your review which is disappointing to say the least. Never before have we had issues to which you comment about.
With regards to smells not sure what this maybe? can only think that it is from the original welsh slate floor as it had been recently cleaned with white spirit and linseed oil which helps protect the slate.
With regards to pots and pans did you check the hostess trolley? could you please advise further where the kitchen is poorly equipped?
I believe that the kitchen has more than enough tea cups, mugs,coffee cups, saucers, side plates,main plates, side dishes ,bowls, egg cups, cutlery, all types of glassware for numerous type of drinks
It has a sink, drainer, dishwasher, fridge with freezer compartment, plenty of cupboard space, Bread Bin, microwave, oven, hob with extractor fan, kettle, toaster, cafetiere, washing machine in utlity room
Obviously you did not enjoy your stay but find it strange that no contact was made with ourselves to make us aware of any issues that you had, we do advise in our information to contact ourselves or our agents should you experience any problems?
Sincerely, we apologise that you did not find this cottage to your satisfaction, we certainly do not agree that it is overpriced, the cost should have been £435 to which we gave a £105.00 discount making the total price payable £330.00, this equated to £22.00 per person per night over the Easter Holiday? this offers great value for family accommodation.