We appreciate Yoeri’s feedback as we are always looking to improve our house. It hurts us to read that Yoeri states that we are only in it for the money. We know this is false, because our goal is giving the best service and that guests feel at ease with us. As people can read in many of our reviews, the big majority of the guests indeed felt at home. This family however was one of the worst guests we have had so far. Not only didn’t they follow our house rules nor respect our private space, they didn’t have any basic manners. The review that Yoeri has written is totally out of proportion and most parts are just lies. They did not realise that this is our home and during their stay we felt very uncomfortable in our own house. Unfortunately, once trust is broken, it is very hard to get it back. Firstly, they asked if they could wash their laundry using our washing machine or by hand free of charge. We told them in a very respectful manner that is not possible, because water and soap are generally scarce in Cuba. On the other hand we do offer laundry service which we do not earn anything from. It is done by our lovely neighbour who washes the guests’ laundry and all the earnings go to her. The next day to our big surprise the mother washed all of their clothing in the shower and used half of the bottle of liquid hand soap. This was a big slap in our face and this was just the beginning of mistrust from our side. However, at that moment we didn't want to look for confrontation so we decided not to say anything about it. Regarding the story about the knife, the kitchen is common space so the common sense rule is to ask before borrowing anything. However on the last afternoon, Yoeri’s girlfriend just took the knife in a disrespectful way and without asking first. This made us not trust her. Yoeri’s statement that we went upstairs at 11pm demanding for the knife is completely a LIE. During their last night when they came home from their dinner, in the entrance of our house we asked politely for the knife back. And Yoeri’s statement that we asked them to pay 2 CUC for the knife is also a bold faced LIE. We only explained why we are so careful, because, again, things as knives are scarce and expensive in Cuba. Yoeri states we didn’t feel comfortable that they left cheese in the fridge. This is a complete misinterpretation from their part; we do allow guests leaving some things in the fridge without any problem. Reiterate: “ Next morning my mom wanted to get her own water from the fridge and immediately the hosts came to have a look what she was doing”. Firstly, kitchen is common space and directly next to our bedroom, so it would be highly likely that we enter it in the morning. Also, she did not just get her own water, but she wanted to buy 3 more bottles from us. Another rule that they did not respect was turning off the A/C before leaving the room. We asked them several times, but they did not listen. Throughout their stay whenever they left the house the air conditioners were running. Also, they did not respect to leave common spaces in an orderly manner; leaving cans, trash and cigarette butts everywhere. We have stated as a rule not to smoke in the rooms, yet after they left the rooms had a strong cigarette odor. We would not recommend them to stay in any house as they do not adhere to common sense rules and respect house owners’ space.