This guest spent only one night in the unit. In my messages to all guests I write that they can contact me at any time with any problem and I will respond 24/7, and plus I have a co-host who is also available 24/7. This guest never contacted me or the co-host to report that he had any problems. I could have put him in a different room or a different house, or asked him to leave, not stay the night and get a refund. Instead, for some reason he stays in a place he believes is unsafe, and gives a completely false review. The house is old, but the price is low to reflect that. This person may be used to living in a luxurious townhouse, and was disappointed that he had to spend one night in a house that was built in the late 1800s. The building is on the historic registry. This person paid $30 a night, in a room in the very upscale neighborhood of Wooster Square of New Haven, within a block of the famous Pepe's Pizza. I have a cleaning girl come in every day and clean the building, so it is impossible that this man saw excessive grime, mold, dust or dirt. There is a futon that is occasionally used, which is $20 a night, the guests on the futon are paying so little, they don't care that they could be woken up. None of the other airbnb guests complained about any issues in the building on the nights that this person stayed, so I would be very wary of the honesty of this person. New Haven rents are very high. For $75-100 a night this man could have stayed with his girlfriend at the infamous Three Judges Motel in New Haven and shared the building with prostitutes, drug dealers, roaches and bedbugs. If this person wanted an upscale hotel he should have spent $300 a night to stay at the Omni Hotel on the Green. This person did not complain that he did not get a good night sleep. I am sure he slept well, for the one night that he stayed on the new beds that I provide. The few minutes that this person spent awake in my unit would have been better spent at Pepe's or Sally's Pizza enjoying a good meal instead of complaining for no reason for one night, where he saved $100.