Laura thank you for your time for your review. We had a fantastic review from earlier Clients that stayed at our Villa Katia-Rosa, you can understand that we were surprised that you didn't take time to discuss any holiday issues with us which we might have resolved before publishing your review. So we wanted to leave our feedback to help future our Guests. Could I please mention that Villa Katia-Rosa which is a 3 bedroom 2 bathroom detached Villa in the Countryside of Puglia set in an acre of Olive Grove with a luxury 12m x 6m pool. It is not an apartment!! The 3rd bedroom has 2 single beds and a walk in wardrobe/ mirror area which has room for dressing we are not quite sure what you mean't about not being of use!!
In the booking conditions sent to you, we advise that when meeting with our house-keepers (who kindly arranged to meet you in the local town of San Vito Dei Normanni and then took you to our Villa so you didn't get lost) if there was any problem in the Villa, Pool, use of electrics, lighting or security systems as they would have spent time during "the meet and Greet" showing you around the Villa and property before leaving you to enjoy your stay. You also had their mobile number if there were any problems or help needed during your stay.
You didn't communicate that there were any problems and so did not give us any opportunity to investigate this. Our house-keepers gave us feedback that you really enjoyed your stay.!! We do all we can to help our Guests , we really want everyone to enjoy the region of Puglia and Villa Katia-Rosa as much as our family does. Even the little things like leaving a complimentary pack of food and drink on arrival, inflatables for your family to use, beach,picnic, unmbella and cool box equipment for days out. We were disappointed that you didn't enjoy the privacy and peace of our Villa yet only a 5 minute drive from the local down with a pretty walled castle, fantastic bars and restaurants and many quaint piazzas to explore. The local food and people are just lovely.
Perhaps a resort holiday might have been more suited. Thank you for choosing to book with us we take all feedback seriously, we took action to discuss this review with our house-keepers and will continue to maintain good standards to offer a home from home experience for all our Guests.