Unfortunately, you did not stay at the resort. You made this reservation for your mother and sister, so I do understand that your mom and sister told you some negatives, that have been blown out or proportion. So let me clarify for you.
1. Buddy the Resort dog is not sick. He sleeps during the day, and is active at night. We have the vet come once per week, he is perfectly fine.
2. Insects, we fumigate once per week, and I personally have not seen an insect, at the resort, even being on the jungles edge, they do a great job, but if you leave your door open at night, insects may be able to come in.
3. All linens and duvet covers are all BRAND NEW. I do understand your family stayed prior to receiving all of the new bedding.
4. The shuttle is in for repairs, but it does not matter as we hire a taxi to do the shuttles. Everything is the same.
You mention you wanted to leave the minute you got there, but you never did stay with us. The river you had to pass to the resort, is a 1 inch puddle.
I am sorry you had to write a review like this on behalf of someone else. We do invite you to come experience the Surf Ranch that our guests have come to know and love.