Dear Christine and Jean-Michel,
Thank you for leaving your feedback regarding your stay in my house in Brovello. Since I have been personally working in the tourism business for the past 12 years, I am aware that getting good and bad reviews is a daily part of my job. I also think that no good-reviews are always important in order to improve my service and to let my guests experience an even nicer holiday.
However, as far as I am concerned, I do not read any constructive criticism in your feedback and above all, any pertinent one. I am very sorry to hear that you did not sleep well because my neighbours‘ 2 small dogs barked a lot. I am quite surprised about that since they are generally really calm and sweet. Something that could explain what happened is that they might have been a little bit nervous because you had your own dog with you, which you probably forgot to mention you were going to bring with you (this was actually not such a big deal for us since our policy is to be flexible towards the guests needs and therefore we tend to accept pets, but we generally prefer to be informed in advance about that). Based on my personal experience with them, dogs all over the world might get a bit stressed if a new one suddenly appears in their territory.
Regarding the temperature in the main bedroom, I am sorry to read that it was too hot for you, but Southern Europe can be quite warm during the summer (even on the mountains) and I have never listed the air conditioning in my house’s facilities.
Finally, your bad feedback regarding the village. In my presentation it’s clearly mentioned that Brovello is a small medieval village located on a mountain and I posted plenty of pictures of it. I even posted all the most important information regarding shops or restaurants, and how to reach the region’s most beautiful sites by car, even though not very frequently, as you can expect in such a small village, local busses do exist and run between the valley and the major towns on lakeside.
I am even sure my parents informed you about everything during the check-in and showed you our brochure, written even in your own language.
It seems to us, tranquillity is usually the core of what our guests are looking for when they book a stay in Brovello, and based on a good number of their reviews, it seems like they generally find that. On top of that, a big advantage in terms of price is due to the location’s quite off the beaten and tourist paths.
Anyway, thank you for your review and I am sorry that your stay in Brovello did not completely pleased your expectations, even if any of your critics actually concern the services I offer. For the future, I kindly suggest you to always go through the locations‘ facilities, info and pictures before finalizing a reservation and to use the internet even to find some extra information about the place you are going to travel to that can be important to you.